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FAQS’

WHEN YOU SHOULD CALL US?

If you are or have been a tenant of a residential property for an assured shorthold tenancy with a private landlord and

  1. If your landlord has failed to adhere to your request for repairs or an improvement notice
  2. If your landlord controls or manages and unlicensed house in multiple occupation (HMO)
  3. If your landlord control or manages an unlicensed house in breach of the local housing authority specifications
  4. If your landlord has or is trying to illegally evict you
  5. If you landlord is harassing you or other occupiers
  6. If your landlord has failed to comply with prohibition order
  7. If your landlord has used violence to secure entry into the property
  8. If your landlord has breached a banning order

HOW WE HELP?

We will check whether your landlord or agent has fulfilled the legal obligations for licencing and to provide you with a safe and reasonable place to live and whether he has an obligation for repairs

We will assess whether the landlord has any potential liability for any potential breaches of any specified offences under the housing and planning act 2016

We will advise you on whether you have a statutory claim for a rent repayment order from your landlord.

WHAT HAPPENS WHEN YOU CONTACT US?

We will explain to you the structure of the law and the basis of a establishing a rent repayment order.

We will assess whether your landlord is in breach of any of the ‘Specified Offences’ under section 40 of the Housing and Planning Act 2016.

If we think that the landlord or agent has breached any of the ‘Specified Offence’, we will discuss the claim process, agree a fee and confirm the information that we will need from you.

WHAT WE NEED FROM YOU?

We will need to see a copy of your tenancy agreements and all correspondence pertaining to the ‘Specified Offence’.

WHAT ARE THE COSTS?

You are not required to pay any of fees upfront. All our work is conducted on a no win no fee basis. This means that we will only get paid if you receive compensation for your claim.

Our fees are calculated on an agreed percentage of the amount that we recover for you.

Starting from as little as 30%, our fees are inclusive of our legal, solicitor and barrister fees.

You will be responsible for the tribunal fees, if the claim should proceed to the First-tier Tribunal. These fees will be recoverable from the landlord upon the Tribunal awarding an order in your favour.

WHAT IS THE MAXIMUM I CAN CLAIM?

We will always provide you with the best possible advice.

If your claim proceeds to tribunal and you receive and order in your favour; then the tribunal may award you up to a maximum of 12 months of the value of your rent plus your tribunal fees and legal costs.

WHY WE ARE THE BETTER CHOICE?

We have a proven track record of success. We have already won thousands of Pounds for tenants when their landlords have breached their obligations under the law.

We subscribe to the Solicitors Regulatory Authority Code of Conduct in all our dealings with our clients, at all times.

Our head of legal services holds a Masters in Law degree, specialising in housing law. His 20 years of combined commercial and legal experience, makes him well versed on the law surrounding tenancy deposits.

We will always provide you with honest and balanced advice as to the challenges of lodging a claim and the best ways to ensuring you are well positioned to securing the maximum compensation for your claim.

LET US MANAGE THIS CLAIM FOR YOU?

We will never encourage you to lodge a claim if we do not think you will win the claim.

We are here to help you through every step of the way.

We understand that the law can be complicated and it can be intimidating to challenge a landlord.

Experience shows that landlords are likely to settle a legal claim, out of court, when they understand they have breached the law and that the matter is being handled by lawyers.

By letting us manage this process for you, we remove the potential of personal confrontation and help the landlord to focus on negotiation as a way to settle the matter quickly.